Shipping policy
Shipping Policy
Last updated: July 5, 2025
Thank you for shopping at Ivory Road. We are proud to offer a variety of products, including print-on-demand merchandise, digital downloads, and books fulfilled through trusted platforms like Amazon and Etsy.
Print-on-Demand Merchandise
Our physical products—including mugs, posters, wall art, calendars, and apparel—are made to order and typically ship within 3–7 business days after purchase. These items are fulfilled by our trusted third-party production partners.
Estimated Delivery Times:
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U.S. Orders: 5–10 business days
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International Orders: 10–20 business days (may vary by country)
Please note: These are estimates and actual delivery times may vary due to shipping carrier delays, holidays, or customs processing.
Books Sold Through Amazon or Etsy
If you order a book through Amazon or Etsy, your order will be fulfilled directly by those platforms. Please refer to their shipping timelines and policies for estimated delivery and tracking.
Digital Downloads
Digital products (such as coloring pages and ebooks) are delivered instantly via email or download link after purchase. No shipping is required.
If you experience any download issues, please contact us at rubydoodlebooks@gmail.com.
International Shipping
We currently offer international shipping on most print-on-demand products. Customers are responsible for any applicable customs duties, taxes, or import fees. We do not offer refunds for delayed or rejected international shipments due to customs issues.
Delays or Issues
Ivory Road is not responsible for delays caused by the shipping carrier, weather, customs, or other circumstances beyond our control. If your order appears delayed, we recommend contacting the shipping provider first. If you need assistance, feel free to reach out to us.
Contact Us
For any shipping questions, please email us at hello@ivoryroad.shop. We're here to help!